Fair Usage Policy

1. Overview

Our Fair Usage Policy ensures that all users can enjoy HeyGrats' photo wall services fairly and responsibly. This policy outlines the guidelines for uploading content, using our platform resources, and maintaining a positive experience for everyone.

By using HeyGrats, you agree to comply with these fair usage guidelines. Violations may result in temporary restrictions or account suspension.

2. Upload Limits & Guidelines

2.1 File Size & Format

• Maximum file size: 15MB per upload
• Supported formats: JPEG, PNG, GIF, MP4, MOV, AVI

2.2 Upload Frequency

• Free Plan: Up to 200 uploads per event
• Essential Plan: Up to 500 uploads per event
• Agency Plan: Unlimited uploads with fair usage monitoring
• Rate limiting: Maximum 10 uploads per minute per user

3. Content Guidelines

3.1 Acceptable Content

We encourage users to share appropriate, event-related content that enhances the celebration experience:

• Photos and videos from the event
• Celebratory messages and well-wishes
• Family-friendly content appropriate for all ages
• Original content or content you have permission to share

3.2 Prohibited Content

The following types of content are strictly prohibited:

• Inappropriate, offensive, or explicit material
• Copyrighted content without proper authorization
• Spam, advertisements, or promotional material
• Content that violates privacy or depicts individuals without consent
• Malicious files, viruses, or harmful software
• Content that promotes illegal activities or hate speech

4. Platform Usage

4.1 Resource Usage

• Storage limits apply based on your subscription plan
• Bandwidth usage is monitored to ensure fair access for all users
• Excessive API calls or automated uploads may be rate-limited
• Display screens should not be left running unnecessarily

4.2 Account Responsibility

• Users are responsible for all activity under their account
• Event codes should not be shared publicly or with unauthorized individuals
• Moderation tools should be used responsibly by event organizers
• Report inappropriate content or abuse promptly

5. Enforcement & Consequences

5.1 Monitoring

We employ automated systems and manual review processes to monitor compliance with this policy. This includes:

• Automated content scanning for prohibited material
• Usage pattern analysis to detect abuse
• User reporting and community moderation
• Regular audits of high-usage accounts

5.2 Violations & Actions

Depending on the severity and frequency of violations, we may take the following actions:

• Warning: First-time minor violations receive a warning
• Content Removal: Inappropriate content will be removed
• Rate Limiting: Temporary restrictions on upload frequency
• Account Suspension: Temporary suspension for repeated violations
• Account Termination: Permanent ban for severe or persistent violations

6. Appeals & Support

If you believe your account has been restricted in error or you have questions about this policy:

• Contact our support team through the help center
• Provide detailed information about your situation
• Appeals are typically reviewed within 2-3 business days
• We reserve the right to make final decisions on policy violations

7. Policy Updates

We may update this Fair Usage Policy from time to time to reflect changes in our services or legal requirements. When we make significant changes:

• We will notify users via email or platform notifications
• The updated policy will be posted on our website
• Continued use of the service constitutes acceptance of the new policy
• Users who disagree with changes may terminate their account

8. Contact Information

For questions about this Fair Usage Policy or to report violations, please contact us: